Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@springfieldfirearms.com and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

No Hassle Return Policy

We want you to be 100% satisfied with your purchase from Springfield Firearms, therefore we offer no hassle returns.

How do I start the return process?

Log in to your www.springfieldfirearms.com account and locate and click on the “Request Return” link.
An agent at Springfield Firearms will review your request for a return and respond within two business days.
All returns are subject to inspection and approval prior to refund being issued.
All products need to be in new and original manufacturer condition.
As an alternate method, you can send an email to sales@springfieldfirearms.com. Please be sure to include your original order number and relevant contact information.

When will I get my credit or return?

Most returns are fully refunded in 3-5 days after we receive and process the return. It may take longer for the credit to appear in your account depending on your bank. Most items that are in stock ship within 3-5 days after receipt of your returned item but may take longer depending on availability.
Returns must be charged back to the original credit card used in the purchase. If this is not possible, we will refund you via check.

What about damaged/incorrect items?

If you received a damaged, defective, or incorrect item, Springfield Firearms will ship you a replacement of the exact item upon receipt of the damaged or defective item. Springfield Firearms will send you a return shipping label for the return.

What about return shipping costs?

If a Springfield Firearms error causes the need to return an item or we are replacing a returned defective or incorrect item, then we will pay the associated shipping costs.
Otherwise, the customer is responsible for any return shipping costs. When returning an item, please add package tracking and adequate insurance.

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